As a pioneer of accessible and inclusive customer service, Caroline has worked with people in and around financial services for over 25 years. Along the way, she’s led teams to win coveted awards, including Public Service Organisation of the Year, Top 100 Index, Leaders in Diversity, and was shortlisted for Most Inspirational Individual Award in 2017.
As an Independent Advisor, Caroline has influenced positive change that optimises the needs of disabled people and vulnerable customers. She has championed the customer voice and has improved access to services. In 2017-based on her personal experiences of accessibility - Caroline co-founded MeIncluded - a disabled access review site that gives people a platform to share their experiences with others, and businesses valuable insight into how their customers think and feel about the quality of their facilities and service provided. Caroline is a member of the Chartered Institute of Public Relations, Institute of Customer Service and Institute of Equality and Diversity Professionals. She provides an independent viewpoint to the Kent Police and Crime Commissioner, works with the Money Advice Trust and National Centre for Diversity''s National Patrons Network, and is a regular on SavvyWoman''s expert panel.
A panel discussion on the problems, best practice, and opportunities of employing disabled people.