Dominic Lund-Conlon

Dominic has worked in transport policy for 14 years on a variety of challenges, both customer and strategy focused. As a person with lived and professional experience, Dominic focuses on inclusive solutions that empower customers to control their journey with confidence and dignity, overseeing the rollout of the most recent Passenger Assist platform and the changes reducing assistance booking times for passengers to just two hours before travel, to complement the existing turn up and go service offering.