FAQs

What facilities are there for people with disabilities?

As a world class exhibition venue, the NEC is fully accessible. For more information visit the NEC accessibility page.

For more information, visit the Naidex accessibility page

BSL Interpreters 

BSL sign language interpreters will be at every Main Stage seminar and are available to request for other theatres. Hearing loops system is in operation in all theatres.

Quiet space

We understand the event can become overwhelming for some of our visitors, that’s why we have a Quiet Space available for those who wish to take a break. The Quiet Space is located in Concourse 34 – This is a space with sofa’s, tables and chairs, where anyone can go to take some time out if needed.

Arriving and access / train and car

Goodmaps Navigation is available for those arriving from the train station and into the venue.

By train: from Birmingham International Railway Station, access to the NEC is via a covered ‘Bridgelink'.

By car: the NEC has recently upgraded its facilities for parking and getting to your venue. There's more information on the Travel and Accommodation page.

Wheelchair access: all levels of the NEC are accessible to wheelchair users, via lifts, and have wheelchair friendly toilet facilities. The Piazza and Atrium main entrances have automatic doors.

Drop off/pick up arrangements / taxis and parking

Please note, you should bring your Blue Badge with you, even if you are arriving by taxi.

If you are arriving by taxi and have your Blue Badge with you, you will be able to be dropped off at the main entrances. If you also require a pick up, please advise the taxi firm that you have a blue badge and the taxi will be permitted to pick you up from the main entrances. If you are using a T.O.A black cab you will be picked up at the ranks by the main entrances.

Assistance dogs 

We welcome assistance dogs to the show and have provided a dedicated area for them to rest, rehydrate and access outside. We kindly ask that they are recognisable by a harness, lead or jacket, if possible, to avoid our other friendly visitors wanting to pet them when they are hard at work. Please don’t let them wander freely around the show as it can be busy in places. 

Disabled facilities / what's here

Accessible toilets are available across the venue. A Changing Places toilet is also available within Naidex.

Mobility Equipment Hire

Wheelchairs - available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters - £15 per day for all visitors.

We strongly advise visitors to pre-book equipment to avoid disappointment. We operate a telephone booking line Monday to Friday 0900hrs-1600hrs on 0121 780 4141 (Option 2 and then Option 7), or alternatively you can email at InfoEmailAccount@necgroup.co.uk

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

What catering facilities are there at the NEC?

There is a wide range of catering facilities at the NEC. Please see here for a full list of places to eat.

Is Naidex free to attend?

Yes it is free to attend.

Tickets

My ticket has not arrived yet, can I still attend?

After registering you will receive a confirmation email, the subject line will be 'Your registration confirmation for Naidex'. We have posted out tickets, these can arrive from 1-2 weeks out from the event. 

If your ticket has not arrived please don't worry you can arrive to the event and get your visitor badge printed at our registration desk, we have a team onsite to help.

Carer tickets 

If you selected yes to adding a carer ticket to your booking, these will be posted separately to your tickets. You can register your carer a ticket here. If you do not yet know your carer's details, please pick them up a ticket on the day at the registration desk at the NEC.

If you have any questions about tickets please email: tickets@naidex.co.uk. 

When does the show open?

The opening times for the show are as follows: 

Wednesday 19th March 9:30 - 16:30

Thursday 20th March 9:30 - 16:00

How can I register?

You can register for free using our registration form on the website . Click here to prebook tickets for 2025. 

Can I bring my child / is there crèche facilities?

Children attending the event must be accompanied by an adult or guardian.

Upon arrival at the show, a child's entry pass will be required for all those under the age of 16. This is to be collected from the registration desks in the main entrance. Anyone over the age of 16 will be required to register for the event via the normal registration process.

I am a student. Can I visit the event?

Yes you can - you will need to register to attend the event via the website.

Co-located events 

Naidex runs alongside UK Care Week and Neuro Convention. Please note, these are B2B trade events and for healthcare professionals only. Please note there is no access for Public. 

Where does Naidex take place?

Naidex takes place at Hall 20 at the NEC - Birmingham, UK.

How do I get there?

The NEC is just 10 minutes by train from the centre of Birmingham and easily accessible by car. Find out more on our dedicated Travel and Accommodation page

Where can I park?

Parking is free for Blue Badge holders.

Please bring your blue badge and make sure it's on your dashboard on arrival to be directed to the disabled parking which is closer to the venue.

For all other parking you can pre book here.

What else is there to do in the local area?

Spend a few days at Naidex and experience one of the UK's most exciting cities. Fast-becoming a world-leading retail destination, Birmingham combines award-winning flagship stores and modern malls with historic arcades and markets.

Who will be exhibiting?

Click here to view the exhibitor list for Naidex.

Can my company exhibit?

If you are interested in exhibiting at Naidex, please email sales@naidex.co.uk

What sessions are on?

You can have a look at sessions from 2023 here website agenda.

Is there a show guide?

You can have a look at 2023 show guide here. Please note there will be some print copies available onsite. 

How many seminars are there?

There are approximately 100 seminars across the two days.

Are seminars free to attend?

Yes, seminars are completely free of charge to attend.

Are seminars ticketed?

No, you will receive tickets on the door which grant access to all seminars however they run on a first come first serve basis so make sure you get there in plenty of time so you don't miss out.

How long do seminars last?

Seminars last 30 minutes, there may be some longer sessions for panels 

Adaptive Climbing Wall

Do I need to book?

No, you can turn up on the day, if there is a wait speak to the team and come back at a different time. The climbing wall is free to try. 

The amazing team from the Outdoor Education Company will first have a chat and make a quick assessment of anybody that would like to try climbing so they can figure out the best way for you to attempt to scale the wall. 

This could be anything from a traditional harness with additional roped support, through to their ‘para harness' suitable for wheelchair users. If you want to get to the top, they can probably get you there!

Mobility Test Track

How does the Test Track work? 

There will be a list of exhibitors who are taking part in the test track, including sponsors Recare and Motion Healthcare. The list will be available onsite. You can test mobility equipment from these exhibitors on the track. 

The Track will include a variety of artificial off-road terrain, ramps, and obstacles in order to gauge manoeuvrability and suspension across all brands of scooter and powerchair available at the event. This provides visitors with a true representation of product performance before purchasing.  

Naidex Marketplace - in partnership with Disability Horizons 

This is an area in Naidex where you can find affordable daily aids, tools and resources to take home with you from the event. 

Now, we are bringing the Disability Horizons online shop to the real world at Naidex, highlighting brilliant products that have a genuinely positive impact and cost as little as £5. 

How do I claim my CPD points?

Keep note of the sessions you attend. After the event, we will be notifying the CPD service of attendance. You will then receive an email from CPD to finalise the process. Please note that you will need to register for Naidex with an individual email address if you are applying for CPD.

For any questions about CPD please email: marketing@naidex.co.uk.

Visa Policy

Unfortunately we cannot issue letters of invitation to visitors for visa purposes. Once you have registered for the event via the event website you will receive a confirmation email which should be sufficient for visa applications.

For more information visit the NEC's website to read their full policy.

Our venues fully comply with government legislation on managing the risk of COVID-19 to keep everyone’s experience safe. We will continue to implement our enhanced venue sanitisation, with all communal areas cleaned frequently, alongside high contact surfaces throughout event days. Human interaction is what we do but we understand that convenience is key and that many people will still want to minimise unnecessary contact. We have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, visitors can pre-pay parking online, use our cashless options for payment at all food and drink outlets and even pre-order food via an app. If you wish to bring additional protections, you are more than welcome to bring your own mask and hand sanitiser. We will also have some available on the day.