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25th - 26th March 2026
NEC, Birmingham

 
CPD Member 

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Flying High

20 Mar 2025
Main Stage
Naidex

Representatives from leading airlines explore how the aviation industry can improve accessibility for all travellers.
What are the current challenges faced by passengers with disabilities? We highlight innovative strategies that airlines can implement to enhance the overall experience.

  • Accessible boarding procedures
  • In-flight assistance
  • Customer service training
Chairperson
Roberto Castiglioni MBE, Director - Reduced Mobility Rights Limited
Speakers
John Fishwick, Customer Accessibility Manager - Virgin Atlantic
Wallis Harvey, Accessibility Specialist - easyJet
Emily Kilby, Consumer Policy and Enforcement Advisor, CAA - Passenger Accessibility Team
Lara Maughan, Area Manager UK & Ireland - IATA